Average Reviews:
(More customer reviews)I bought 2 T-Maxxs for the boys (7&9) for Christmas. Assembly is simple. Run the antenna through the antenna tube and pin on the body. Truck comes with a DVD that walks you through the break in process. Takes a while but it is simple. The boys handled it with very little help from dad.
After the break in the trucks are ready to run and you can really appreciate the difference between a toy and a nitro powered hobby level truck. These things scream and are super fast. Don't bother unless you have a large open area to run it in.
The trucks seem to be well made and sturdy. We live by the coast so rust is a problem with almost everything but the T-Maxx is all aluminum and plastic so this should not be a problem. The range is obviously more than sufficient since I run them as far as I can see them and never lose control of the truck.
The package comes with a glow plug, nitro filler bottle and all the tools you need to make adjustments, change tires, replace plugs etc.
One of my boys ran his into a steel pole at full speed and damaged the front right suspension and shocks. I looked up the parts and they are all available cheap on EBay. Then I called Traxxas and asked if I should rebuild it myself or send it in and although they assured me the rebuild is simple and inexpensive I think I will let them handle it this time. They said we could just box it up and send it in and they will do the repair for a nominal fee.
Customer service from the repair department was great. I got a real person who was knowledgeable and friendly. That never happens these days.
It is nice to know that no matter what new and innovative methods my kids find to break these trucks, that every single component is easily replaceable and that the parts are inexpensive. There are also hundreds of upgrades out there. I have ordered a new body a roll cage and a wheelie bar as well as some replacement parts to have on hand.
We were a little nervous about getting 'grown-up' race trucks for the boys but having done so I could not be more pleased. These are awesome!
I will update with more on the customer service experience once we get the truck back.
Update
After speaking with the Traxxas repair department I decided to try to do the repair myself. Traxxas only makes the schematics available to dealers but I found some online through a different website and I used this to make a list of all the parts I needed. I ordered them online and when they arrived, my son and I put the truck back together in about an hour. To work on this truck you only need the tools that came with the truck and a #2 phillips screwdriver. In doing the repair I was amazed by how well built the truck is. Everything is built to tight tollerances and there was obviously much thought put into rebuilding the trucks. Every single piece is easily replaced even by a novice such as myself.
Now for my one and only gripe. Traxxas needs to put the schematics on the website. You have a product that is rebuildable but not easily rebuildable without instructions. I understand that you want to give your dealers an edge concerning repairs but the benefit to dealers in this instance does not outweigh the sacrifice created in the trade off by diminishing the overall experience of the end user.
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